Refund and Cancellation Policy

At Mini Mingle, we strive to ensure every order reaches you in perfect condition. Please review our strict cancellation and exchange policies below before placing an order.

1. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair while ensuring our logistics run smoothly.
  • Before Shipment: You may cancel your order at any time before the item has been dispatched from our warehouse. To cancel, please contact us immediately at marketing@blushbaby.in with your Order ID.
  • After Shipment: Once the order has been shipped, cancellation is not permitted. After the product is dispatched, the order automatically moves to our exchange and return process.

3. Eligibility for Exchange

While we do not offer refunds, we are committed to delivering the right product in perfect condition. We offer replacements or exchanges only in the following specific scenarios:

  • Damaged Item: The product received was physically damaged during transit.
  • Incorrect Item: The product delivered is different from what was ordered (e.g., wrong size, color, or model).

Condition of the Item:

To be eligible for an exchange, the item must be unused, unwashed, and in its original condition. It must be returned with all original tags, packaging, and accessories intact. If the item shows signs of use, wear, or damage caused by the customer, we reserve the right to reject the exchange request.

4. Mandatory Requirements for Exchange

To ensure fairness and authenticity, we require strict evidence to process any exchange claim.

A. The 'Unboxing Video' Rule (Mandatory)

You must provide an unboxing video of the package to be eligible for an exchange.

  • Requirement:

    The video must clearly show the package being opened for the first time and immediately display the damage or the incorrect item.

  • Disclaimer:

    Exchange requests will not be entertained without a clear, uncut unboxing video.

B. Additional Evidence

Along with the video, you must attach 3–4 clear photographs showing the product received and highlighting the specific issue (damage or wrong item).

5. How to Request an Exchange

If your order meets the criteria above, please follow these steps:

  1. Notify Us

    You must notify us within 7 days of the delivery date.

  2. Email Us

    Send your request to marketing@https://minimingle.in/

  3. Include Details

    Your email must include your Order ID, the mandatory unboxing video, and the required 3–4 images.

6. Reverse Pickup & Shipping

Once your exchange request is approved, we will arrange a reverse pickup from your address at no extra cost to you.

Note: If our courier partner does not service your specific pincode for reverse pickup, we may request you to self-ship the item via a reliable courier. In such cases, we will reimburse the standard shipping charges to you.

7. Exchange Processing Timeline

  • Once we receive the returned item, our quality team will inspect it within 2-3 business days.
  • If the item passes inspection, we will dispatch the replacement product within 1-2 business days.
  • You will receive a tracking number via email and SMS once the replacement is shipped.